Your NJ Clean Greenstands out from the competition by prioritizing safety, reliability, and comprehensive customer protection. Here’s why you should choose us:

Stringent Hiring Practices:

We take every possible precaution to hire the most qualified and trustworthy individuals. Our professionals undergo rigorous drug testing and background checks to ensure that only the best and most reliable people are brought into your home.

Bonded and Insured Staff:

All our employees are bonded and insured, providing an added layer of security and peace of mind. This means that you don’t have to worry about any potential issues that could arise while we are working in your home.

Workers’ Compensation Insurance:

Our professionals are covered by workers’ compensation insurance. This crucial protection ensures that you are not responsible for any medical bills if an employee is injured while cleaning your home. Many homeowners are unaware that they could be held personally liable for work-related injuries if the company or individual they hire does not have proper insurance. We eliminate this risk entirely.

Handling of Employee Taxes:

We take care of all employee-related taxes. This ensures that you are not burdened with the complexities of payroll taxes, withholding, or unemployment insurance, which can be both time-consuming and legally intricate.

In summary, hiring [Your Cleaning Company] guarantees not only superior cleaning services but also provides significant legal and financial protection. Our careful hiring processes and comprehensive insurance coverages protect you from potential risks, making us the sensible and safe choice compared to other companies or individual cleaners.

We take the security of your home very seriously. Here’s how we ensure the protection of your key:

1. Identification Code: All keys are marked with an identification code – not your address or name – to ensure anonymity and security.
2. Daily Issue: The keys are issued to the cleaning supervisor only on the day of your scheduled cleaning and are collected back at the end of the day.

These measures ensure that your key is handled with the utmost care and security at all times.

We love pets and are happy to know you have one. However, there are a few guidelines we need to follow to ensure safety and efficient service:

1. Informing About Pets: It’s crucial to let us know if you have pets and provide their names. This helps us be prepared and treat them with the respect they deserve.
2. Team Safety: While our team adores pets, they are instructed not to enter a house if they feel an animal could pose a threat. It’s important to remember that pets may behave differently when a family member is not present.
3. Pet Care: Our service does not include feeding or cleaning up after pets, so please keep this in mind when scheduling our visits.

Your cooperation in these aspects will allow us to provide you with the best possible service while ensuring the safety of everyone involved, including your beloved pets.

For our regular cleaning clients, once the fee is set, it remains consistent each time we clean for up to one year. However, there are situations where we might need to adjust the rate. Here’s why:

Initial Estimates: Our initial estimates are made without having seen the space. It’s challenging to predict the exact cleaning requirements every time. As a result, there might be adjustments if the actual cleaning needed differs significantly from the estimate.

Annual Pricing Reviews: Annually, we review pricing on a client-by-client basis. This allows us to consider cost of living adjustments and ensure that our rates reflect current market conditions. Despite this, we strive to keep our long-term clients “grandfathered” into their existing rates whenever possible.

Economic Factors: We make every effort to avoid frequent rate increases. However, significant factors like rising payroll costs might necessitate a price adjustment to ensure continued quality service.

Our goal is to maintain your trust and satisfaction, which is why we work hard to keep pricing fair and predictable. Thank you for your understanding and loyalty!

Yes, to help our cleaning staff work efficiently and thoroughly, we kindly ask you to take the following steps before our arrival:

1. Pick Up Items from the Floor: Ensuring that toys, clothes, and other miscellaneous items are picked up from the floor allows the cleaning staff to clean more efficiently and effectively.
2. Organize Dressers and Counters: Tidying up surfaces like dressers and counters enables our team to perform a more thorough cleaning.
3. Secure Valuables: Please secure any cash, jewelry, and other small valuables in a safe place to prevent any misunderstandings.
4. Manage Temperature Settings:
   • Summer: Set your air conditioner to a comfortable temperature.
   • Winter: Ensure that sidewalks and driveways are cleared of snow and ice to allow safe access to your home.
5. Special Instructions: If there is a particular room you do not want to be cleaned, simply leave a note, and our team will respect your wishes.

By following these guidelines, you help us provide the best cleaning service possible while ensuring the safety and comfort of both your family and our cleaning professionals. Thank you for your cooperation!

Our initial cleaning is priced higher because it involves a thorough “deep cleaning” of your home. This session is often referred to as a “catch-up” clean or a “spring clean.” Here are the main reasons for the higher cost:

1. Deep Cleaning Tasks: The first cleaning covers a wide range of tasks that require extra time and attention. These tasks are essential for setting a clean foundation and include areas that might not be addressed in regular cleanings.
2. “Old” Dirt vs. “New” Dirt: There is a significant difference between removing accumulated dirt and maintaining a clean space. If we don’t eliminate the built-up dirt and grime during the first visit, maintaining a truly spotless home in subsequent visits becomes much more difficult.
3. Time and Effort: Deep cleaning typically takes two to four times longer than regular cleaning sessions. Our team dedicates the necessary time and effort to ensure every nook and cranny is thoroughly cleaned.

The initial higher price is a one-time charge to ensure your home is cleaned to our high standards from the start. Subsequent regular cleanings will be billed at the agreed standard rate.

No, you don’t need to sign a contract. You have the flexibility to cancel your service at any time without any penalties. Likewise, Your NJ Clean Green reserves the right to cancel your service at any time. This policy ensures that you are not bound by long-term commitments and can adjust your service as needed to fit your schedule and requirements.

Your convenience and flexibility are our priorities.

For your convenience, we provide all the necessary cleaning products and equipment. This means you don’t have to worry about purchasing or maintaining any supplies, as our team comes fully equipped with everything needed to ensure a thorough and professional cleaning of your home.

Thank you for choosing our services — we aim to make the process as seamless and hassle-free as possible for you.

If your regular cleaning day coincides with a holiday that we observe, we will proactively reach out to you approximately 3 weeks in advance to arrange an alternate cleaning day for that week. This ensures that your service continues smoothly without interruption.

The holidays observed by our office include:

• New Year’s Day
• Good Saturday (Saturday before Easter)
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve Day
• Christmas Day

We understand the importance of maintaining a clean home and will make every effort to accommodate your schedule around these holidays.

Thank you for your understanding and cooperation!

You can cancel a scheduled service at any time. If you need to cancel, please contact us as soon as possible to let us know. Here are the key points to remember:

1. Notice Period: We appreciate some advance notice to adjust our schedule accordingly. This helps us manage our resources efficiently and possibly accommodate other clients who may need our services.
2. Communication: You can inform us of your cancellation through your preferred contact method (phone, email, etc.). Make sure to specify the date and time of the scheduled service you wish to cancel.
3. Rescheduling: If you’d like to reschedule instead of canceling, we’ll be happy to find an alternate date and time that works for you.
4. Holidays: If your regular cleaning day falls on a holiday we observe, we will proactively contact you approximately 3 weeks in advance to arrange an alternate day for that week. The holidays observed by our office include:
   • New Year’s Day
   • Good Saturday (Saturday before Easter)
   • Memorial Day
   • Independence Day
   • Labor Day
   • Thanksgiving Day
   • Christmas Eve Day
   • Christmas Day

We strive to provide flexible and accommodating service to meet your needs. Thank you for your understanding and cooperation.

Tipping is neither required nor expected, but it is always appreciated. If you choose to leave a tip, cash is the preferred method, and it will be shared equally among your cleaning team. Additionally, an occasional note to the team praising their work can mean a lot to them.

Moreover, we value your feedback greatly. We pay our cleaning team bonuses based on the client feedback we receive. If you have time, leaving us a Google review would be highly appreciated as it helps motivate our team and maintain a high standard of service.

Thank you for considering this and for your continued support!

Simply give us a call or text at 201-898-2500. You may also email us at info@njcleangreen.com or complete our online service request form.

We typically send teams of 2 cleaning professionals to clean your home. This team size allows for efficient and thorough cleaning while ensuring that the job is completed in a timely manner

Our staff undergoes professional training to ensure they meet our high cleaning standards. Here are the key areas covered in their training:

1. Proper Cleaning Techniques: New hires receive one-on-one training until they master our high cleaning standards to ensure thorough and efficient service.
2. Use of Cleaning Products: Training includes the proper use of various cleaning products to achieve the best results while ensuring safety.
3. Equipment Handling: Staff are instructed on the proper use and maintenance of cleaning equipment to maintain efficiency and longevity.
4. Alarm Systems: Workers are trained to handle and operate home alarm systems to ensure security and peace of mind.
5. Workplace Safety: Comprehensive safety training helps prevent accidents and promotes a safe working environment.
6. Organizational and Time Management Skills: Staff are taught to manage their time effectively to maximize productivity during cleaning sessions.
7. Company Policies: Our employees are well-versed in our company’s policies to ensure consistency and professionalism.
8. Communication Skills: Effective communication with clients and co-workers is emphasized to ensure clear understanding and satisfaction.
9. Continuing Education: We hold monthly meetings to provide ongoing education on various aspects of cleaning to keep our team up to date with the best practices and new techniques.

This rigorous training program ensures that our staff is equipped to provide you with the highest quality of service.

Ensuring top-quality service is our number one priority because your satisfaction is paramount to us. Here’s how we maintain and monitor the quality of our cleaning services:

1. Highly Trained Lead: We always ensure that a highly trained and trusted lead is on site during each cleaning session. This lead oversees the work to ensure it meets our meticulous standards.
2. Field Managers: We have two dedicated field managers who perform regular quality inspections on-site. These inspections help us identify and correct any issues immediately, ensuring consistent service quality.
3. Customer Feedback: We value your feedback enormously. If you ever feel we’ve missed something or the service is not up to your expectations, please do not hesitate to contact us. We are always happy to return and rectify any issues.
4. Ongoing Training and Meetings: Our staff participates in monthly meetings as part of their continuing education. These sessions focus on updating and refining their skills across various areas of cleaning to keep them abreast of the best practices.

By taking these steps, we strive to deliver a consistently high level of service that leaves you completely satisfied.

Thank you for trusting us with your cleaning needs!

Ensuring the security and comfort of our clients is a top priority. Here’s how we manage access to your home:

1. Key or Code Access: If you’re comfortable with it, you can provide us with a key or access code to enter your home. We handle these with the utmost confidentiality and security.
2. Client Presence: If you prefer, you can be at home during the cleaning appointment to let our team in and out.
3. Alternate Arrangements: If you have a specific method that works best for you, please let us know, and we’ll do our best to accommodate your needs.

Our goal is to make the process as convenient as possible for you while ensuring the safety and security of your home.

No, it is not necessary for you to be home when we clean your home. In fact, most of our customers are not home during their scheduled cleaning times. Here’s how we manage this:

1. Detailed Client Information: We keep detailed information about each client’s home, including special instructions and information on pets, access methods, and alarm codes. This ensures that our team can perform the cleaning efficiently and securely even in your absence.
2. Security and Confidentiality: Any keys or access codes you provide are handled with the utmost confidentiality and security.
3. Flexibility: If you prefer to be home, you are more than welcome to be present during the cleaning.

Rest assured, whether you are home or not, we aim to provide top-notch cleaning services that meet your needs and preferences.

Given the nature of our business, our staff is required to handle virtually everything in your home. While we are as careful as possible, if something does get damaged during the cleaning process, we follow these procedures:

1. Immediate Reporting: Our staff is instructed to notify our office immediately and leave a note for you advising of the incident.
2. Office Follow-Up: The office will follow up with you promptly via phone to discuss the situation and determine the best course of action.
3. Repair or Replacement: In the event that an item is damaged or broken, we reserve the option to either repair or replace it. For “one-of-a-kind” items, a dollar value must be demonstrated to settle the claim appropriately.
4. Faulty or Improper Installation: We are not responsible for damage resulting from faulty or improper installation of items (e.g., broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpets). Please inform us if any items in your home require this type of attention.
5. Surface Readiness: We assume that all surfaces (marble, granite, etc.) are sealed and ready for cleaning without causing harm.
6. Irreplaceable Items: For items of significant monetary or sentimental value, it’s safest to store them away or instruct us not to clean them on the cleaning day to avoid any tragic damage.

By adhering to these guidelines, we aim to prevent and effectively manage any potential issues, ensuring your utmost satisfaction and peace of mind.

Yes, we are happy to clean your interior windows. Please note that we can only clean windows within reach of a two-foot ladder for safety reasons. If you’d like to arrange for window cleaning, please call our office to schedule the service.

No, we do not offer carpet cleaning services. However, we would be happy to provide you with a referral to a trusted carpet cleaning professional. Please call our office for more information.

We strive to make the payment process as convenient as possible for you. Here’s how payments are handled:

1. Accepted Payment Methods:
   • Checks: If you choose to pay by check, please leave the payment on the kitchen counter for our team to collect.
   • Credit Cards: We accept all major credit cards including Visa, MasterCard, Discover, and American Express.
2. Receipts and Fees:
   • Receipts: Receipts will be emailed to you upon request.
   • Returned Check Fee: A $50.00 fee will be assessed for any checks returned by your bank.
3. Outstanding Balances: All prior balances must be cleared before the next service can be rendered.

By offering flexibility in payment methods and ensuring a clear process, we aim to provide a seamless experience for our valued clients.

For any specific billing inquiries or further assistance, please contact our office.

There are certain tasks our professionals cannot perform to ensure their safety and maintain the quality of our service. These include:

1. Climbing Higher Than a Two-Step Stool: For safety reasons, our staff is not allowed to climb higher than a two-step stool.
2. Exterior Work: We do not perform any work on the exterior of your home.
3. Moving Heavy Furniture: Our staff will not move any furniture or lift objects over 30 pounds to prevent injury.
4. Meal Preparation: We do not prepare meals.
5. Pet or Child-Related Services: Our services do not include pet or child care activities such as walking pets or babysitting.
6. Changing Top Bunk Beds: For safety and convenience, we do not change the sheets on top bunk beds.

Additionally, we ask that you inform us if there are any items in your home that require special attention, such as broken or improperly installed blinds, tiles, curtain rods, or loose carpets. These measures are in place to ensure the safety and well-being of both our staff and your belongings.

No, you may not hire our service providers directly. We invest a great deal of time and resources into hiring and training our staff to ensure they meet our high standards of quality and professionalism. Hiring them directly would undermine this investment and our ability to maintain consistent service quality.

We appreciate your understanding and cooperation in this matter.